During the AWS us-east-1 outage that occurred on October 19 and 20th of 2025, Poll Everywhere experienced degraded services, particularly with our 2.0 product at pe.app, and some internal systems. Our third-party service providers, Amazon Web Services and WorkOS, have published technical write ups related to the incident. We have read these reports and understand the impact that the AWS us-east-1 outage had on our services and how we can improve our response to these incidents in the future.
For more technical details, please see:
Immediately following the outages that impacted Poll Everywhere, we contacted our partner vendors, including WorkOS, to understand their response to our inquiry and the greater outage. In-particular, we understand that WorkOS will be conducting multi-region deployments of their critical services in a hot standby configuration by the end of Q1 2026, which will eliminate this type of failure as a possibility in the future.
With the exception of WorkOS in 2.0, our core product and services remained online with only minor disruption to some SMS providers. As a result, we do not have other remediation work planned as a result of this outage. We will continue to monitor WorkOS and work with the WorkOS team to provide feedback and dialog as they work to implement hot standby support and multi-region deployments over the coming months.