Resolved -
This incident has been resolved.
Jul 13, 15:48 PDT
Update -
The incident has been updated to include Denmark as well as some other international numbers.
As a workaround, you can go to Profile -> International text messaging -> Coverage area to rotate to either US / Canada.
Jul 13, 15:10 PDT
Update -
We have disabled the Denmark SMS number and failed over to the Germany phone number while the Denmark number is not working.
Jul 6, 08:38 PDT
Identified -
We have identified that Denmark numbers are not working for SMS. We have contacted our SMS provider and are in the process of resolving this issue.
As a workaround, you can go to Profile -> International text messaging -> Coverage area to rotate to a different number.
Jul 2, 12:48 PDT
Completed -
The scheduled maintenance has been completed.
Jul 9, 06:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 PDT
Update -
Based on our understanding of the situation, we believe that the actual downtime will be minimal or close to zero. We understand the work required to involve physical network switching/layer replacement. This will take on the scale of minutes to tens of minutes, based on our understanding of the situation. The actual downtime is expected to be very minimal, but the maintenance window is large to account for unforeseen complications with the logistics.
We incorporate all inputs into our review of third-party service providers on a regular basis. We will work to ensure that future maintenance is minimally disruptive for our users. We are deeply sorry for the long maintenance window, and will work to improve our service in the future.
Jul 6, 09:17 PDT
Scheduled -
Our third-party service provider is replacing network line cards during the following maintenance window:
Start Time: 2026-07-09 07:00:00 UTC End Time: 2026-07-09 13:00:00 UTC
We expect the impact to Poll Everywhere 2.0 to be minimal during this time as the network core replacement work will take a significantly smaller period of time.
Jul 2, 01:54 PDT