Logging in via a "Pre-registration required" poll results in an authentication loop on mobile apps

Incident Report for Poll Everywhere

Resolved

This incident has been resolved

Posted Sep 18, 2024 - 15:15 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 18, 2024 - 15:00 PDT

Update

This issue has been resolved

Posted Sep 18, 2024 - 14:28 PDT

Identified

The issue has been identified and a fix is being tested.

Posted Sep 17, 2024 - 15:54 PDT

Investigating

We are currently investigating an issue where users not logged into the app (Via Settings) get sent to an authentication loop when trying to log in via a poll with registration required.

If you run into this issue, as a temporary work around you may try the following:
- Navigate to Settings (Bottom right corner of the app) and logging in
- Close and reopen the app
- Navigate back to the pollev.com/ with the poll requiring registration
- Tap the log in button
- Authentication should proceed as it will now use the information from the app login and the poll should display

Posted Sep 13, 2024 - 09:19 PDT

This incident affected: Apps and integrations.