Resolved -
We've confirmed the preliminary fix has held and verified that all systems are operating as expected. If you continue to experience difficulty where activating a poll does not show the instructions updating or other live updates, please contact [email protected] so we can investigate further.
Nov 15, 09:44 PST
Monitoring -
We've implemented a preliminary fix for the issue. We've identified a potential root cause and testing has confirmed that the service has returned to normal operating status. We will monitor the situation for the next peak-load periods to ensure that the system remains stable.
Nov 14, 19:42 PST
Update -
We're continuing to investigate the issue. We do not have an estimated ETA for the resolution of this issue. We will provide updates as they become available.
Nov 14, 17:08 PST
Update -
We are continuing to investigate this issue.
Nov 14, 14:00 PST
Investigating -
We're investigating a problem where, when activating some polls, the instructions view for the presenter and/or the activation state is not immediately reflected in realtime. We are working to determine the root cause. In the interim, refreshing the page, after activating a poll will refresh the state and allow the poll to work as normal. We will provide an update within 1 hour.
Nov 14, 12:44 PST