{
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Updates on this incident can be found on their status page.\nhttps://status.workos.com/incidents/phs2prf38d75","created_at":"2026-09-18T16:07:18.679-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-18T16:07:18.679-07:00","display_at":"2026-09-18T16:07:18.679-07:00","deliver_notifications":true,"tweet_id":null,"id":"0zpt1v7fvmf4","incident_id":"t8p54p1z2jq9","custom_tweet":null,"affected_components":[{"code":"m15k65r88lwb","name":"pe.app","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-09-18T15:49:39.492-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-18T15:49:39.492-07:00","display_at":"2026-09-18T15:49:39.492-07:00","deliver_notifications":true,"tweet_id":null,"id":"nlrsr7tvwvyt","incident_id":"t8p54p1z2jq9","custom_tweet":null,"affected_components":[{"code":"m15k65r88lwb","name":"pe.app","old_status":"operational","new_status":"major_outage"}]},{"status":"investigating","body":"We are seeing 504 gateway timeouts across the site as well as integrations.","created_at":"2026-09-18T15:46:05.440-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-18T15:46:05.440-07:00","display_at":"2026-09-18T15:46:05.440-07:00","deliver_notifications":true,"tweet_id":null,"id":"zg3g945yk8fj","incident_id":"t8p54p1z2jq9","custom_tweet":null,"affected_components":[{"code":"m15k65r88lwb","name":"pe.app","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"pe.app","created_at":"2024-12-03T15:01:18.768-08:00","updated_at":"2026-10-06T11:06:16.075-07:00","position":3,"description":"Poll Everywhere 2.0 platform","showcase":true,"start_date":"2024-12-03T00:00:00.000-08:00","id":"m15k65r88lwb","page_id":"3w0vwkbt86w7","group_id":null}]},{"name":"Phone System Migration","status":"resolved","created_at":"2026-09-04T09:33:58.855-07:00","updated_at":"2026-09-09T08:43:42.428-07:00","monitoring_at":"2026-09-04T09:33:58.896-07:00","resolved_at":"2026-09-09T08:43:42.410-07:00","impact":"none","shortlink":"https://stspg.io/py2jtsrdglyt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-04T09:33:58.847-07:00","reminder_intervals":"[]","id":"sb44378k8stm","page_id":"3w0vwkbt86w7","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-09T08:43:42.410-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T08:43:42.410-07:00","display_at":"2026-09-09T08:43:42.410-07:00","deliver_notifications":false,"tweet_id":null,"id":"h47qgwbbsqlq","incident_id":"sb44378k8stm","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"We're currently migrating our support phone systems. In case you experience trouble reaching us at our main 800 number during this time, please reach out to us via email at support@polleverywhere.com or contact us directly at:\n\n+1 (209) 314-6894\n+1 (415) 687-1503\n\nWe appreciate your patience and apologize for any inconvenience.","created_at":"2026-09-04T09:33:58.896-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T09:33:58.896-07:00","display_at":"2026-09-04T09:33:58.896-07:00","deliver_notifications":false,"tweet_id":null,"id":"brqcc8z006nt","incident_id":"sb44378k8stm","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Support outage","status":"resolved","created_at":"2026-09-08T09:35:11.695-07:00","updated_at":"2026-09-08T09:36:15.159-07:00","monitoring_at":null,"resolved_at":"2026-09-08T09:36:15.144-07:00","impact":"none","shortlink":"https://stspg.io/sls8gjdyq9qp","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-08T09:35:11.688-07:00","reminder_intervals":null,"id":"0mxgsznd1w9h","page_id":"3w0vwkbt86w7","incident_updates":[{"status":"resolved","body":"Our third-party service provider has resolved the issue.","created_at":"2026-09-08T09:36:15.144-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T09:36:15.144-07:00","display_at":"2026-09-08T09:36:15.144-07:00","deliver_notifications":false,"tweet_id":null,"id":"r9dbrxtn6c9t","incident_id":"0mxgsznd1w9h","custom_tweet":null,"affected_components":null},{"status":"identified","body":"Currently, our third-party service provider for email-based customer support, HubSpot, is experiencing an outage. See: https://status.hubspot.com/\n\nWe will update this notice when the issue contacting support is resolved.","created_at":"2026-09-08T09:35:11.733-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T09:35:11.733-07:00","display_at":"2026-09-08T09:35:11.733-07:00","deliver_notifications":false,"tweet_id":null,"id":"5ycr1lbmyv0m","incident_id":"0mxgsznd1w9h","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Invites and Email Codes for authentication are down","status":"resolved","created_at":"2026-08-25T14:15:51.248-07:00","updated_at":"2026-08-25T14:18:37.545-07:00","monitoring_at":null,"resolved_at":"2026-08-25T14:18:37.530-07:00","impact":"critical","shortlink":"https://stspg.io/1m1s1cmnckhq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-25T14:15:51.239-07:00","reminder_intervals":null,"id":"7qb2cgklvqv2","page_id":"3w0vwkbt86w7","incident_updates":[{"status":"resolved","body":"This incident has been resolved. \n\nIf you sent invites during this time and invites were not received, please resend invitations.","created_at":"2026-08-25T14:18:37.530-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T14:18:37.530-07:00","display_at":"2026-08-25T14:18:37.530-07:00","deliver_notifications":true,"tweet_id":null,"id":"wt6ts4r8knyp","incident_id":"7qb2cgklvqv2","custom_tweet":null,"affected_components":[{"code":"m15k65r88lwb","name":"pe.app","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We've identified the issue and are working to resolve this.","created_at":"2026-08-25T14:15:51.339-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T14:15:51.339-07:00","display_at":"2026-08-25T14:15:51.339-07:00","deliver_notifications":true,"tweet_id":null,"id":"nqhyxczh9nl9","incident_id":"7qb2cgklvqv2","custom_tweet":null,"affected_components":[{"code":"m15k65r88lwb","name":"pe.app","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"pe.app","created_at":"2024-12-03T15:01:18.768-08:00","updated_at":"2026-10-06T11:06:16.075-07:00","position":3,"description":"Poll Everywhere 2.0 platform","showcase":true,"start_date":"2024-12-03T00:00:00.000-08:00","id":"m15k65r88lwb","page_id":"3w0vwkbt86w7","group_id":null}]},{"name":"Question edit missing add choices and other settings","status":"resolved","created_at":"2026-08-12T09:26:37.558-07:00","updated_at":"2026-08-12T09:46:30.376-07:00","monitoring_at":null,"resolved_at":"2026-08-12T09:46:24.938-07:00","impact":"minor","shortlink":"https://stspg.io/2r05qgqdytkg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-12T09:26:37.546-07:00","reminder_intervals":null,"id":"0l2j2txhhy2l","page_id":"3w0vwkbt86w7","incident_updates":[{"status":"resolved","body":"This incident has been resolved","created_at":"2026-08-12T09:46:24.938-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T09:46:24.938-07:00","display_at":"2026-08-12T09:46:24.938-07:00","deliver_notifications":true,"tweet_id":null,"id":"f07x0h03m3v1","incident_id":"0l2j2txhhy2l","custom_tweet":null,"affected_components":[{"code":"m15k65r88lwb","name":"pe.app","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified as a bug with auto fit. 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As a work around in the meantime, window resizing should bring back the add choices and flows buttons on the bottom of the question edit page.","created_at":"2026-08-12T09:31:39.107-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T09:31:39.107-07:00","display_at":"2026-08-12T09:31:39.107-07:00","deliver_notifications":true,"tweet_id":null,"id":"5f8p1s0ww53s","incident_id":"0l2j2txhhy2l","custom_tweet":null,"affected_components":[{"code":"m15k65r88lwb","name":"pe.app","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are investigating an issue where the Add Choices, Question Flows, and other settings are missing from editing a question within a poll.","created_at":"2026-08-12T09:26:37.644-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T09:26:37.644-07:00","display_at":"2026-08-12T09:26:37.644-07:00","deliver_notifications":true,"tweet_id":null,"id":"54dv6w38dv84","incident_id":"0l2j2txhhy2l","custom_tweet":null,"affected_components":[{"code":"m15k65r88lwb","name":"pe.app","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"pe.app","created_at":"2024-12-03T15:01:18.768-08:00","updated_at":"2026-10-06T11:06:16.075-07:00","position":3,"description":"Poll Everywhere 2.0 platform","showcase":true,"start_date":"2024-12-03T00:00:00.000-08:00","id":"m15k65r88lwb","page_id":"3w0vwkbt86w7","group_id":null}]},{"name":"Customers unable to login to Poll Everywhere 1.0","status":"resolved","created_at":"2026-08-03T21:30:00.000-07:00","updated_at":"2026-08-09T23:44:15.699-07:00","monitoring_at":null,"resolved_at":"2026-08-04T13:30:00.000-07:00","impact":"major","shortlink":"https://stspg.io/w26wh53mt468","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-04T13:30:00.000-07:00","reminder_intervals":null,"id":"mjlkx58d8w4l","page_id":"3w0vwkbt86w7","incident_updates":[{"status":"resolved","body":"From 13:33 PT to 17:50 PT on August 4, Poll Everywhere users were unable to login to new sessions. Existing login sessions were unaffected. We have implemented a long-term corrective that will stop this type of incident from happening in the future as of 22:40 PT on August 4. We are conducting an in-depth investigation and corrective actions to ensure that similar incidents do not occur. Please reach out to support@polleverywhere.com if you have any questions related to this incident.","created_at":"2026-08-09T23:42:56.069-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T23:44:15.618-07:00","display_at":"2026-08-04T13:30:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"d560dg4sbcx7","incident_id":"mjlkx58d8w4l","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Google Slides insert not working for some users","status":"resolved","created_at":"2026-07-27T08:51:24.702-07:00","updated_at":"2026-07-28T08:22:55.237-07:00","monitoring_at":null,"resolved_at":"2026-07-28T08:22:55.218-07:00","impact":"minor","shortlink":"https://stspg.io/0tt42wvsv8sl","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-27T08:51:24.695-07:00","reminder_intervals":null,"id":"bpmt14343n8y","page_id":"3w0vwkbt86w7","incident_updates":[{"status":"resolved","body":"v1.20.5 has been released to the store and the issue is resolved.","created_at":"2026-07-28T08:22:55.218-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T08:22:55.218-07:00","display_at":"2026-07-28T08:22:55.218-07:00","deliver_notifications":true,"tweet_id":null,"id":"wyt7x5d0jdwb","incident_id":"bpmt14343n8y","custom_tweet":null,"affected_components":[{"code":"0tqp7nrl2qdk","name":"Apps and integrations","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We've identified the issue and submitted updated apps to the Chrome Web Store and extension store for Microsoft Edge. These updates should be available as approvals complete.","created_at":"2026-07-28T06:56:17.411-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T06:56:17.411-07:00","display_at":"2026-07-28T06:56:17.411-07:00","deliver_notifications":true,"tweet_id":null,"id":"9jqrknf36np5","incident_id":"bpmt14343n8y","custom_tweet":null,"affected_components":[{"code":"0tqp7nrl2qdk","name":"Apps and integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Google Slides is rolling out a UI update for some users that breaks Google Slides poll insert. We are actively working on a patch to support both versions of the UI.\n\nAs a workaround, you can try one of the following:\n• Create a new browser profile and sign in with your Poll Everywhere-associated email address, or\n• Sign in to an alternative Google account and use that to insert your slides","created_at":"2026-07-27T08:51:24.768-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T08:51:24.768-07:00","display_at":"2026-07-27T08:51:24.768-07:00","deliver_notifications":true,"tweet_id":null,"id":"lx0xn7dgg27w","incident_id":"bpmt14343n8y","custom_tweet":null,"affected_components":[{"code":"0tqp7nrl2qdk","name":"Apps and integrations","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Apps and integrations","created_at":"2023-01-24T15:03:06.667-08:00","updated_at":"2026-07-28T08:22:55.180-07:00","position":4,"description":null,"showcase":true,"start_date":"2023-01-23T00:00:00.000-08:00","id":"0tqp7nrl2qdk","page_id":"3w0vwkbt86w7","group_id":null}]},{"name":"Support System Migration","status":"completed","created_at":"2026-07-24T08:14:20.460-07:00","updated_at":"2026-07-24T17:00:08.408-07:00","monitoring_at":null,"resolved_at":"2026-07-24T17:00:08.284-07:00","impact":"maintenance","shortlink":"https://stspg.io/m54k0kscz0bz","scheduled_for":"2026-07-24T13:00:00.000-07:00","scheduled_until":"2026-07-24T17:00:00.000-07:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-24T08:14:20.453-07:00","reminder_intervals":null,"id":"j2l0n71nmsj0","page_id":"3w0vwkbt86w7","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-24T17:00:08.284-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T17:00:08.284-07:00","display_at":"2026-07-24T17:00:08.284-07:00","deliver_notifications":false,"tweet_id":null,"id":"f356lv4n37zh","incident_id":"j2l0n71nmsj0","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-24T13:00:13.778-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T13:00:13.778-07:00","display_at":"2026-07-24T13:00:13.778-07:00","deliver_notifications":false,"tweet_id":null,"id":"6j6ccqbwwt5v","incident_id":"j2l0n71nmsj0","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We are migrating our customer support platform to a new system. During this window, you may experience a brief delay in email acknowledgments or ticket routing. Your message will still be received. \n\nFor urgent issues, our team continues to monitor support@polleverywhere.com throughout the transition. We expect full service to resume by end of day Friday. Thank you for your patience.","created_at":"2026-07-24T08:14:20.519-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T08:14:20.519-07:00","display_at":"2026-07-24T08:14:20.519-07:00","deliver_notifications":false,"tweet_id":null,"id":"zxvdqnfmxdr6","incident_id":"j2l0n71nmsj0","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Poll Everywhere 2.0 Word Cloude and Q\u0026A Response Failure","status":"resolved","created_at":"2026-07-23T07:16:16.000-07:00","updated_at":"2026-07-23T07:20:49.357-07:00","monitoring_at":null,"resolved_at":"2026-07-23T07:16:16.000-07:00","impact":"none","shortlink":"https://stspg.io/yh0ghrvxpt59","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-23T07:20:49.307-07:00","reminder_intervals":null,"id":"x8lb4y491lzp","page_id":"3w0vwkbt86w7","incident_updates":[{"status":"resolved","body":"We received reports that participants responding to World Cloud and Q\u0026A questions in Poll Everywhere 2.0 would occasionally receive errors when responding to questions multiple times. We've tracked down this issue to a change made on July 14th, and released a fix this morning.","created_at":"2026-07-23T07:20:49.350-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T07:20:49.350-07:00","display_at":"2026-07-23T07:16:16.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"yrmj2dhdwkwz","incident_id":"x8lb4y491lzp","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}
